How Do I Reach a Real Person at Experian?


Ever tried to call Experian about your credit report or managing a freeze?

I’m going to guess it wasn’t a pleasant experience. While Experian staff are always helpful, there just don’t seem to be enough of them.

Over the years I’ve had to call Experian more than a handful of times to unfreeze my credit, and I’d love to teach you how I have been able to talk to a real human at Experian without waiting on hold forever.

When to call

Experian representatives are available from 9 a.m. – 5 p.m. Monday thru Friday in your respective time zone.

Make sure you’re prepared

Before you call, make sure you have all of the information that you need.

  • Your Social Security Number
  • Your Experian Security Freeze PIN Number
  • A copy of your credit report and any specific details you would like to discuss on the call.
  • To obtain your credit reports from all three credit bureaus, go to
  • Any letters or notices the Experian has sent you

How do you speak to a live person at Experian?

  1. The Experian telephone number is 1-800-493-1058.
  2. The first question the automated system will ask you for your social security number.
  3. When prompted, choose option 2 for general questions about your credit.
  4. Next, press 1 for “questions about your credit report”.
  5. Next, press 1 again for “questions about your credit report.”
  6. Next, press 1 and you will be directed to an Experian representative.

Experian also provides service via their website. You can create an account and manage your credit report and freezes at

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Amy Northard, CPA

Amy Northard, CPA

Founder of The Accountant for Creatives®
+ taxes + bookkeeping + consulting
+ Hang out with me over on Instagram!

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